Privacy Notice

Visitors to our websites

When someone visits digitallytransform.me we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We also use WordPress Jetpack to collect information about our site usage and help keep it secure.  Details of their privacy policy are here.

Use of cookies

You can read more about how we use cookies on our Cookies page.

E-newsletter

We use a third party provider, Mailchimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s Privacy Notice.

People who contact us via social media

We use a third party providers, Facebook, Twitter and Instagram to manage our social media interactions.

If you send us a private or direct message via social media the message will be stored by that provider until we have dealt with your query. It will not be shared with any other organisations.

People who email us

We use G Suite to send and receive e-mails.  Information you send to us will be used for the purpose of your enquiry and stored on G Suite until we have dealt with your query.

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with industry security standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who use our services

Digitally Transform Me offers various services to the public.  We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a website to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Where someone has paid for our services we will keep this information on our cloud accounting system Quickbooks Online for the required minimum 6 years.  This information will be shared with our accountants (KBH Accountants LTD) who will only use for the purpose of preparing our accounts and filing our returns to Companies House and HM Revenue and Customs.

For clients who pay us via direct debit the information will be stored on GoCardless for the purpose of administering the Direct Debit.  You may read GoCardless’ Privacy Policy here.

Complaints or queries

Digitally Transform Me tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Digitally Transform Me’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to Digitally Transform Me Ltd, 255 Poulton Road, Wallasey, CH44 4BT.

If you want to make a complaint about the way we have processed your personal information, you can contact the statutory body which oversees data protection law – www.ico.org.uk/concerns.

Access to personal information

Digitally Transform Me tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to us for any personal information we may hold you need to put the request in writing addressing it to Digitally Transform Me Ltd, 255 Poulton Road, Wallasey, CH44 4BT.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting Digitally Transform Me Ltd, 255 Poulton Road, Wallasey, CH44 4BT.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent, in certain circumstances when required by law, we may need to disclose your information to a third party.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 11th May 2018.